FAQ

Frequently Asked Questions

1. What is aluminum sublimation printing?

Aluminum sublimation printing is a process where your image is first printed onto a special transfer paper using dye-sublimation inks. This paper is then placed on a coated aluminum sheet and subjected to high heat and pressure, causing the inks to turn into gas and bond with the aluminum surface. The result is a vibrant, high-definition print that's durable and long-lasting.

2. Why choose metal prints over canvas or paper?

Metal prints offer superior image clarity, color vibrancy, and longevity compared to traditional canvas or paper prints. They're also resistant to moisture, scratches, and fading, making them ideal for various environments, including kitchens and bathrooms.

3. Can I customize the size and layout of my metal print?

Absolutely! We offer a range of standard sizes, and we're happy to work with you on custom dimensions. Whether you're interested in a single large panel, a multi-panel display, or a unique collage, we can bring your vision to life.

4. What file formats do you accept, and what resolution is best?

We accept JPEG, PNG, and TIFF files. For optimal results, we recommend images with a resolution of at least 300 DPI at the desired print size. If you're unsure about your image's quality, feel free to send it to us for a free evaluation.

5. How do I care for my metal print?

Metal prints are easy to maintain. Simply wipe them with a soft, damp cloth to remove dust or smudges. Avoid using abrasive cleaners or cloths, as they can scratch the surface.

6. How long does it take to receive my order?

Production typically takes 5-7 business days, depending on the complexity of your order. Shipping times vary based on your location, but we'll provide tracking information once your order is dispatched.

7. Do you offer assistance with design or image selection?

Yes! We're here to help you every step of the way. If you need guidance on selecting the right image, layout, or size, our team is ready to assist you to ensure your final product meets your expectations.

8. Can I see a proof before finalizing my order?

Certainly. Upon request, we can provide a digital proof of your design for approval before proceeding with production. This ensures you're satisfied with the layout and appearance of your print.

9. What if I'm not satisfied with my print?

Customer satisfaction is our top priority. If there's an issue with your order, please contact us within 7 days of receiving your print, and we'll work with you to resolve the problem, whether that means a replacement or a refund.

10. Do you ship internationally?

Currently, we ship within the United States. For international shipping inquiries, please contact us directly to discuss options and shipping rates.